Description

GR 101: ISO 9001:2015 Quality Management System

The consistent orientation of your company towards the systematic fulfilment of customer requirements through the introduction of a quality management system according to ISO 9001 demonstrably leads to a continuous improvement of all company processes, to decreasing process and complaint costs, more motivated employees and more satisfied customers.

Content

• Basic concepts of quality management
• What is quality? What is a management system?
• Development of quality management
• What benefits does a QMS bring to our company?
• Standards for quality management systems (ISO 9000, ISO 9001, ISO 9004, ...)
• HLS - High Level Structure - the new ISO basic structure for all management systems
• Risks and opportunities in the QMS
• Process management - process structure and process orientation in the company
• KVP - Continuous Improvement Process and PDCA Cycle

Target audience

This intensive training is the ideal introduction to quality management according to ISO 9001, regardless of whether you are about to set up a new quality management system according to ISO 9001 and the associated certification, want to further develop your existing quality management system as a member of a QM team or want to acquire knowledge of standards as an internal auditor.

Qualification Certificate

After completing the training, you will receive a certificate of attendance.

Duration

3 days