The objective of this course is to train the participant in the CQI-20 guide, as well as to teach different methodologies and tools (A3, 7 steps, CAPA, 8D, DMAIC, Ishikawa diagram, brainstorming, Is or Isn't, 5 Whys, Pareto diagram, Cause and Effect Matrix, fault tree) that can also be used according to the type of problem faced, in order to find the root cause and avoid its recurrence.