GR 463 - Mercedes-Benz - Supplier Quality Management System (SQMS) - Complaint


Cooperation between the globally active automotive and supplier industries is increasingly presenting both sides with major challenges in terms of high product and process quality. This is particularly evident in the close integration of the areas of development, purchasing, production, quality, and logistics with suppliers. In SQMS, the 0-km complaints between customers and suppliers are processed.


SQMS is integrated into the complex system landscape of Mercedes-Benz. For example, part data such as part numbers, colors or ZGS numbers from the passenger car development systems are used via interface. In addition, SQMS uses part number/supplier combinations from the purchasing system (purchasing contracts). Interfaces to accounting and logistics automatically control cash and goods flows.

The participants

  • ...understand the zero-defect strategy of Mercedes-Benz Cars
  • ...know the procedures for triggering a 0-km complaint
  • ...know how a series test report is created and what the tasks are from taking over the responsibility
  • ...can create and manage an 8D report in the SQMS system independently
  • ...know the individual steps of structured problem solving according to VDA8D
  • ...can effectively apply the voluntary disclosure


Direct access to information is the goal for all parties involved. This is accompanied by the goal of achieving a high level of data security, quality, and transparency. In addition, the aim is to achieve an increase in the quality of purchased parts, as well as a rapid error correction process at the supplier together with the customer. In Addition, external specifications are to be secured.


  • History of the complaint process
  • Trigger of a 0-km quality complaint - fault message
  • Diagnosis of the part at Mercedes-Benz and preparation of series test report
  • Feedback on assumption of responsibility
  • Analysis of the part
  • Self-disclosure for the information of other plants
  • Creation 8D report in SQMS

In a simulation in the SQMS, concrete cases are run through in order to experience the application of the SQMS system in real operations.

Prerequisites for participation


Target audience

All employees involved in the processes required by Mercedes-Benz

Qualification Certificate

After passing the learning test, participants receive a qualification certificate. The learning test consists of 20 multiple-choice questions.


1 day

Important Advice

All employees involved in the processes required by Mercedes-Benz


Date Location Language Remaining Seats Price
28 Nov 2022 08:00 - 12:00 Aguascalientes, México Spanish 0 0.00 MXN Book Now
24 Oct 2022 08:00 - 12:00 Aguascalientes, México Spanish 0 0.00 MXN Book Now